Ian's ROCKS!
Okay, so I wrote a short email to the company basically telling them that I was impressed with their SuperTots.
Today, I got this response:
"Thank you for taking time out of your busy day to write such a nice letter! We at Ian’s enjoy hearing from our loyal customers – and we value your opinions and suggestions. I am putting some coupons in the mail for you - and your daughter - to use next time you shop. Enjoy!
Diane Pramas
Marketing and Customer Service Assistant"
See, that's why I take a few minutes to commend or complain. Sometimes, people listen.
posted by WendyZ @ 2:09 PM
1 comments
1 Comments:
You know, I've only written one fan letter to a food company (to Contessa frozen dinners, recently) and they were SO gracious...they sent me a letter (someone actually read their email) and coupons, and a fridge magnet.
It's nice to let these people know when they are doing a good job!
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